Last updated: October 21, 2026
01Rates
| Option | Cost | Timing |
|---|---|---|
| Standard | $7.25, free on $69+ of shipped items after discounts | 3-6 business days after dispatch |
| Express | $16.85 | 1-3 business days after dispatch (parcels) |
| Freight (large items) | Included in standard or express rate | 5-10 business days, delivery window booked by phone or text |
| eGift cards and codes | Free | Emailed after payment clears, usually within one business hour |
02Processing and dispatch
Orders are confirmed when the payment link is paid. Parcels leave our San Antonio desk within 1-2 business days. Orders paid after 2pm Central on Friday, or on weekends, are processed the next business day. You'll get an email with tracking once your order ships.
03Frozen and chilled food
Frozen and chilled items ship Monday to Wednesday only, in insulated boxes with ice packs, so they are never held in a depot over a weekend. Please put them in the freezer as soon as they arrive. If anything arrives thawed or damaged, tell us within 48 hours.
04Large items by freight
Sofas, mattresses, bathtubs, sheds, cabinets and other large pieces ship by freight carrier with curbside delivery. The carrier will call or text to book a window. Please check the box for damage before signing, and note any damage on the delivery receipt.
05Where we ship
We ship to addresses in the 50 US states, Washington DC and APO/FPO/DPO addresses. Frozen food and freight items ship to the contiguous US only. We don't ship internationally at the moment.
06Sales tax
Sales tax is calculated for your delivery address and added on your payment link. Texas state sales tax is 6.25% plus local taxes of up to 2%; the combined rate in San Antonio is 8.25%. Other states' rates apply where we are required to collect them.
07Delays and lost parcels
Under the FTC Mail Order Rule, if we can't ship within the time we stated, we'll tell you and give you the choice to wait or cancel for a full refund. If tracking shows a parcel delivered but you can't find it, contact us within 7 days and we'll open a claim with the carrier.