Last updated: October 21, 2026
0130-day returns
Most unused items in original packaging can be returned within 30 days of delivery for a refund to the original payment method. Contact us first at support@megashopsource.com or +1 210-377-0582 with your order reference (it starts with MSS-) and we'll send return instructions.
02What can't be returned
| Item type | Policy |
|---|---|
| eGift cards and activation codes | Final sale once delivered, unless the code is faulty. |
| Food and frozen items | Not returnable. Report damage or thawing within 48 hours for a refund or replacement. |
| Opened personal care, oral care and supplements | Not returnable for hygiene reasons unless faulty. |
| Large freight items | Returnable within 30 days in original packaging. We book the pickup. |
03Damaged or wrong items
If something arrives damaged, faulty or not what you ordered, tell us within 7 days (48 hours for food) and send a photo if you can. We'll replace it or refund it in full, including shipping, and arrange the return at our cost.
04Return shipping
For change-of-mind returns, return shipping is paid by the customer, and the original shipping charge is not refunded. For freight items, the pickup fee is quoted before we book it and deducted from the refund.
05Refund timing
Refunds are issued within 5 business days after the item reaches us and is checked. Your bank may take a few more days to show it. If you used MEGA10, the refund is the amount you actually paid for that item.
06Your rights
This policy is in addition to your rights under Texas law, including the Texas Deceptive Trade Practices-Consumer Protection Act (Tex. Bus. & Com. Code §17.41 and following), and any manufacturer warranty that comes with a product.